Personal data policy for Fagerhult’s website

Fagerhults Belysning AB (hereafter “Fagerhult”, “we” or “the company”) always protects your privacy and understands the importance of ensuring we handle your personal information in the correct way. We collect different types of personal information, depending on your role (customer, website visitor or other) and have therefore chosen to divide the information below into different situations.

When Fagerhult processes your personal data, you always have the right to request an extract from our register, to obtain information about the personal data we process about you, to request that data be deleted, under certain conditions, and to have incorrect information rectified. In addition, there is, in some cases, the possibility to request data portability.

All processing of personal data takes place within the EU/EEA, with the exception of one service provider, ClickDimension, which used in connection with market communications and is based in the USA. With this provider, Fagerhult has adequate security measures in place to ensure the safe processing of your personal data.

The data controller for the processing of all personal information is:

Fagerhults Belysning AB, 556321-8659
556 80 Habo, Sweden

Visitors to Fagerhult’s website and subscribers to our newsletter

Fagerhult has developed its online services to inform users about new product and services, to market products and to make documentation and programmes readily available. Personal data we collect is used to support the development of the company’s websites, products and services. We also compile visitor statistics for our websites, see information about Cookies.

We save the names and email addresses of subscribers to our newsletter, which we then use solely to administer the mailings of these newsletters. You have the right to unsubscribe at any time from our mailing list. In other forms such as contact and registration for events, we collect your name, email address, telephone number, company name, title and area of interest, in order to enable us to provide you with relevant information from Fagerhult.

The legal basis for our processing of personal data that you provide to us through your visit to, or completion of forms on, the website is consent, and the data is not stored for any longer than required for its intended purpose. The data is then screened for deletion according to our screening policy.

My company/employer is a customer of Fagerhult

Fagerhult collects data about our customers and their employees to the extent necessary to manage the customer relationship and fulfil our obligations as a supplier, such as deliveries or efficient and customised customer support. The personal data we process includes name, email address, telephone number, address, purchase history and other information that you, as customer/employee of customer, provide when we engage in contact with each other, for example, in connection with support requests.

Customer meetings

Fagerhult regularly organises customer meetings. Prior to these meetings, additional information about special dietary requirements or necessary travel arrangements may be collected, in order to facilitate the planning and execution of a pleasant and interesting event. Such data is processed by Fagerhult and is deleted as soon as the event is completed. Data regarding accommodation is processed by Fagerhult and our partners.

CRM/ERP System

We will process personal data in our CRM/ERP system, in order to build relationships, conduct sales and implement customised direct marketing. The collection of personal data will take place after you have given your consent, or based on a balance of interests where we see a clear commercial basis for processing the personal data.

The personal data processed in these cases constitutes name, telephone number, email address, title and the company in which you are employed. The data is regularly screened for deletion according to our screening policy.

Security

Fagerhult realises that it is a privilege to have you as a customer, or to otherwise be entitled to process your personal data, and is firmly committed to safeguarding your personal information. We use secure connections with SSL to protect information when it is transferred from the internet browser to Fagerhult. We also use internal security measures to limit access to databases containing identifiable personal data.

Fagerhult in social media

On Fagerhult’s social media accounts you will find, among other things, news, inspiration and job vacancies. The primary responsibility for administering, moderating and publishing on Fagerhult’s accounts is held by:

• Market managers for each region
• Central digital strategists for Fagerhult
• Fagerhult’s HR department, also in collaboration with our partner Jobylon
• Contact person at the sales companies in each region

Social media refers to, for example:

• Facebook
• Instagram
• Youtube/Vimeo
• LinkedIn
• Google Plus
• Twitter
• blogs and discussion forums

On this page you are able to ask questions about our products, retailers and different offices. Please refrain from posting offensive or insulting content.

Questions will be responded to on weekdays during office hours (8:00-17:00), as soon as possible.

We reserve the right to remove offensive, prejudiced and racist posts and comments.