Personal data policy for Fagerhult’s website

Fagerhult (hereafter “Fagerhult”, “we” or “the company”) always protects your privacy and understands the importance of ensuring that we handle your personal information in the correct way. Below is information about why and how we collect personal data and how it is used and stored.

Unless otherwise stated below, Fagerhults Belysning AB is the data controller for the processing of personal data in accordance with this personal data policy.

Information:
Fagerhults Belysning AB, 556321-8659
556 80 Habo, Sweden
If you have any questions, please contact us by email: info@fagerhult.se or phone: +46 36 10 85 00.

If you are in contact with any of our sales companies, that company is the data controller for its personal data processing. Information and contact details for each sales company can be found at https://www.fagerhult.com/Contact/

Visitors to Fagerhult’s website and subscribers to our newsletter

Fagerhult has designed its online services to inform users about new product and services, to market products and to make documentation and programs readily available. Personal data we collect is used as support for the development of the company’s websites, products and services. We also compile visitor statistics for our websites; see the separate Cookie Policy for more information.

We save the names and email addresses of subscribers to our newsletter, which we then use solely to administer the mailings of these newsletters. You have the right to unsubscribe at any time from our mailing list. The legal basis for our processing of personal data that you provide when registering for newsletters is consent.

In other forms such as contact and registration for events and webinars, we collect your name, email address, telephone number, company name, title and area of interest, in order to enable us to provide you with relevant information from Fagerhult.

The legal basis for our processing of personal data that you provide through your visit to or filling out forms on the website to connect with us is our legitimate interest in communicating with you and answering any questions.  The data is not stored for longer than the purpose requires, which depends on what the case concerns, such as questions about specific products or complaints. The data is then screened for deletion according to our screening policy. 

Customers and suppliers

Fagerhult collects data on representatives for existing and potential customers on a voluntary basis. This information is later used to contact you to inform you about new features on our website, to inform you about the company's products and services, and to enable us to provide effective and personalised customer support. Examples of areas where the stored information is used:

• To ask you to participate, on a voluntary basis, in surveys relating to products, services, news and customer meetings.
• To offer you content, services, instructions and a personalised experience based on personal information, such as preferred language, post code, country and other content or other preferences set by customer.
• To offer you free newsletters, updates and targeted information.

The legal basis for our processing of personal data is our legitimate interest.

Fagerhult also processes data about you that represents existing or potential suppliers. This information is processed to create or administer existing business relationships. The legal basis for processing of personal data is our legitimate interest.

CRM/ERP System

We will process personal data in our CRM/ERP system, in order to build relationships, conduct sales and implement customised direct marketing. The collection of personal data will take place after you have given your consent, or based on a balance of interests where we see a clear commercial basis for processing the personal data.

The personal data processed in these cases constitutes name, telephone number, email address, title and the company in which you are employed. The data is regularly screened for deletion according to our screening policy.

Fagerhult in social media

On Fagerhult’s social media accounts you will find, among other things, news, inspiration and job vacancies.

Those with the main responsibility for administering, moderating and publishing on our Fagerhult accounts are:

• Marketing managers for each region
• Fagerhults Belysning AB's marketing department
• Fagerhult’s HR department, also in collaboration with our partner Jobylon
• Contacts for the sales companies in each region

By social media it is meant, for example:

• Facebook
• Instagram
• Youtube/Vimeo
• LinkedIn
• Twitter
• blogs and discussion forums

On this page you are able to ask questions about our products, retailers and different offices on these pages. Please refrain from posting offensive or insulting content.

Questions will be responded to on weekdays during office hours (8:00-17:00), as soon as possible.

We reserve the right to remove offensive, prejudiced and racist posts and comments.

Security

Fagerhult realises that it is a privilege to have you as a customer, or to otherwise be entitled to process your personal data, and is firmly committed to safeguarding your personal information. We use secure connections with SSL to protect information when it is transferred from internet browsers to Fagerhult. We also use internal security measures to limit access to databases containing identifiable personal data.

Who is able to access the information?

The information provided to Fagerhult will be used by Fagerhult or Fagerhult’s representatives and shared within the concern. In addition, personal data may be transferred to our partners and system suppliers.

Fagerhult strives not to transfer data to a country or company located outside the EU/EEA. Should there be a need for such a transfer, Fagerhult will ensure that adequate safeguards, such as standard contractual clauses, are in place to ensure the secure handling of your personal data. Please contact us for more information about any transfers to third countries.

Your rights

When we process your personal data, as a data subject, you have certain rights.

In special circumstances, you have the right to:

• Request a register extract with information about the personal data we process and how we process it;
• Request correction of incorrect information;
• Request to be deleted;
• Request limited processing; and
• Exercise the right to data portability.

To exercise any of your rights, please contact us by e-mail info@fagerhult.se or contact the relevant sales company directly.

You also have the right to submit any comments or complaints to the relevant supervisory authority (in Sweden it is the Swedish Authority for Privacy Protection).

This page has been updated 2021-06-23 at 12:00 (CEST).